Return & Refund Policy

Last updated: May 2026

Return Policy

We accept returns within 7 days of delivery, provided:

  • The product is unused and in its original condition
  • The product is in its original packaging
  • You have proof of purchase (order number or receipt)

How to Request a Return

  1. Contact us via WhatsApp, Messenger, or email within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. We will confirm if your return is eligible
  4. Ship the item back to us (return shipping is at buyer's expense)
  5. Once we receive and inspect the item, we will process your refund

Refund Process

Refunds are processed within 5-7 business days after we receive the returned item. Refunds will be issued via:

  • GCash transfer
  • Bank transfer
  • Cash (for self-collection returns)

Non-Returnable Items

  • Products that have been used or show signs of wear
  • Products with custom engraving (personalised items)
  • Products returned after 7 days

Defective Products

If you receive a defective product, contact us immediately. We will arrange a replacement or full refund at no cost to you. Defective product claims are covered under our 5-year warranty.

Warranty

All stethoscopes sold by SGP ShoppeFaith come with a 5-year warranty handled directly by us. If your stethoscope develops a defect within 5 years of purchase, contact us and we will arrange a repair or replacement.

Warranty does not cover:

  • Normal wear and tear (eartips, tubing discoloration)
  • Physical damage from drops or misuse
  • Cosmetic damage that does not affect function

Contact Us

For returns, refunds, or warranty claims:

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